Gaya APA
tjiptono, F., Chandra, G.
(2007).
Service, Quality & Satisfaction
(
2 Cet.1)
.
YOGYAKARTA:
ANDI OFFSET.
Gaya MLA
tjiptono, Fandy., Chandra, Gregorius.
"Service, Quality & Satisfaction".
2 Cet.1
YOGYAKARTA:
ANDI OFFSET,
2007.
Text.