Gaya APA
tjiptono, F.
(2008).
Service Management : Mewujudkan Layanan Prima
(
ed I)
.
YOGYAKARTA:
ANDI OFFSET.
Gaya MLA
tjiptono, Fandy.
"Service Management : Mewujudkan Layanan Prima".
ed I
YOGYAKARTA:
ANDI OFFSET,
2008.
Text.